Think of this section not as a public FAQ page, but as training notes for a new customer service agent.

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Imagine you just hired someone and gave them a document so they could confidently answer customer emails without asking you every time. That’s what this is.

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HelloManny uses these entries as its knowledge base to draft replies on your behalf.

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✅ What to Include

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Write your Q&A as if you are explaining your business to a smart but brand-new team member.

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Be specific. Be clear. Be complete.

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Examples:

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• What areas do you serve?

• What are your rates or pricing structure?

• What are your business hours?

• What services do you offer (and not offer)?

• How do customers book or schedule?

• Cancellation policy?

• Refund policy?

• Turnaround time?

• Payment methods accepted?

• Special restrictions or limitations?

• Frequently misunderstood situations?

 

The more complete this section is, the better your AI agent performs.

 

🎯 Write Answers Like Internal Instructions

 

Instead of:

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Q: What do you do?
A: Cleaning services.

 

Write:

 

Q: What services do we offer?
A: We offer residential cleaning in San Francisco and Daly City. We provide standard cleaning, deep cleaning, and move-out cleaning. We do not provide commercial cleaning or post-construction cleaning.

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Instead of vague, be explicit.

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🚫 What NOT to Do

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• Don’t write marketing copy.

• Don’t write in a promotional tone.

• Don’t assume customers “already know.”

• Don’t leave answers incomplete.

• Don’t say “Contact us for more info” if you actually know the answer.

 

This is internal training material, not website content.

 

🧩 Break Complex Topics Into Separate Questions

 

Instead of one long answer covering multiple topics, split them:

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• What is your hourly rate?

• How do you estimate job duration?

• What is included in a standard cleaning?

• Do you bring your own supplies?

 

More structured input = more accurate AI replies.

 

🛑 Avoid Ambiguity

 

If you have conditions, spell them out.

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Example:

 

We charge $120 per hour. Most apartments under 500 sq ft take about 1 hour. Larger spaces may require 2+ hours depending on condition.

The AI cannot assume what you didn’t write.

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🔍 Think of Edge Cases

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Ask yourself:

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• What questions do customers repeatedly ask?

• What mistakes or misunderstandings happen often?

• What situations require clarification?

• What should the AI never promise?

 

Include those answers here.

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💡 Pro Tip

 

If a human customer service rep would need the information to answer confidently, it belongs here.

 

If it’s something only you know in your head, add it here.

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🔁 You Can Update Anytime

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As you notice:

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• The AI asking for clarification too often

• The AI missing something

• Customers asking new types of questions

 

Come back and refine this section.

 

This is a living knowledge base.